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Frequently Asked Questions
What is nettech support work about?
Thanks for stopping in… If you need help with your computers or network let us know… We do data recovery, operating system updates, Solid State Drives SSD, memory upgrades, laptop repairs. and wireless and regular networking. Do you need any PC or network upgrades at home? Give us a call… Thank-you
What are the five levels of tech support?
Level 0: Self-service.
Level 1: Basic help desk.
Level 2: Technical support.
Level 3: Expert support.
Level 4: External support.
Tech support level of service.
Level 1 & 2: Similar to Geek Squad single item issue
Level 3 & 4: Similar to Totaltech which supports a wide variety of tech issues durng a single call.
What are the costs?
Single service issues are charged at $125 per hour plus travel over 20 miles.
Some light service calls depending upon the amount of time involved will be charged a minimum $100 minimum with local travel.